Hearing Consultations

A Solid Foundation Upon Which to Prescribe

We will provide a full, thorough and professional consultation designed to identify if you have a hearing loss, and if so the best solution.

We will not rush you, and we will not rush the process. We fully understand that some clients will require more help and more in depth investigation that others. Some hearing losses are quite straight forward to our experts, however some need far more time to thoroughly understand and resolve. Prior to seeing our Consultant we will ask you to answer some preliminary questions. The answers to which will form part of your final diagnosis and prescription.

We won’t simply perform full pure tone audiometry and prescribe to the lines on the graph.

We will examine your ears and take a full and detailed case history, learning as much as possible about your hearing history and requirements from you and your loved ones. As a fully independent company we are able to make full use of all the information a truly professional consultation can elicit. We will therefore carry out assessments which will tell us much more about your ability to process sound and cope with amplification. This enables us to prescribe whatever on the market is best for you and your needs from a full range of all the latest modern hearing aids, from all the major manufacturers, not just one or two.

How many other companies can offer you such an unrivalled choice?

Of course becoming one of our clients is only the start of the journey, you can rest assured that whatever your problem and whatever solution you require, we will provide the best ongoing care in the business. See Our Promise to You for what to expect as a Healthy Hearing client.

 Who Knows You Best?

It is very exhausting to deal with hearing loss, as you need to concentrate far more to keep up with life around you. Hearing problems can also affect people you live and work with so it is a good idea to discuss this with people close to you. They need to understand any problems, issues and the impact a hearing problem has on you. It is also important for you to understand how your hearing problem may affect them. Solutions can then be worked on together.

Before arriving at your prescription, we will ask in depth questions covering all aspects of your lifestyle, hearing history and day to day requirements, with particular emphasis on how hearing affects you and your loved ones. For this reason we strongly recommend that someone who understands how your hearing affects not only you but those around you attends the appointment with. This will normally be someone who lives with you or your closest family member as they can help explain its impact and more about what you are missing.

During the Consultation

The more information you can give us, the more accurate your prescription will be. There are a number of different testing methods but most start with brief questions about the health of your ear, your general health and your lifestyle. These questions determine the cause and nature of your possible hearing loss, the effect it has on you and what solutions are likely to suit your needs.

For this reason we also ask you to have someone with you in the consultation.  We find that their insight into your hearing can bring invaluable information, resulting in a much more successful outcome.


We will carry out a detailed physical examination of your ears  that involves looking into the ear canal with a special light called an Otoscope, and is performed to eliminate any medical problems such as infections or blockages such as wax.

We will examine the outer portion of the ear, taking into account the shape and consistency which will enable us to decide whether certain instruments are contra-indicated. Secondly we will inspect the ear canal itself looking for signs of infection and abnormality as well as for wax. Observation of the eardrum can also provide information about your hearing loss and what is happening within the middle ear. We will take into account the canal’s size and direction as certain fittings will not be possible in certain ear shapes.


There are numerous tests that can be carried out to fully assess your hearing, but pure tone audiometry is an essential element and a legal requirement.

The objective is to record the quietest sound you can hear at different pitches. A specially calibrated set of  headphones is placed on the ears or occasionally foam inserts deliver calibrated sound directly into the canal.

Blank Audiogram

You may be tested in a sound proof booth, but as long as sound level in the room is within specified limits which will be monitored, your hearing test will be considered perfectly valid by the British Society of Audiologists, the body who dictate the test protocols . A range of sounds are played to the ears, one ear at a time. You will be asked to indicate when you can hear the sound by pressing a response button or raising your hand.

The results will plotted on a graph called an audiogram which will show the quietest sounds you can hear, known as the “threshold” of hearing. On the audiogram the numbers down the side show loudness. The further down the graph the plotted points are, the louder the sound had to be before you could hear it. The number across the top or bottom of the graph are the frequencies. The low bass sounds are on the left, becoming higher as they go across to the right. We will explain your results in detail and compare them to what is considered to be within normal limits.

What do the results of an audiogram mean?

At the end of a hearing test you may be told that you have normal hearing or a mild, moderate, severe or profound loss of hearing.

You may even be deaf in some frequencies.

If you can hear sounds across a range of frequencies at 0-20dBHL you are considered as having normal hearing, however for some, hearing aids will still be of benefit. Beyond that level hearing aids will almost certainly be of benefit to you.

Evidence shows that people who take active steps to manage their hearing loss experience many benefits. They are able to maintain their independence more easily.

If there are other health problems hearing well makes it easier understand and follow a health professionals advice.  There is also evidence that people are less prone to some mental health problems such as depression.

Hearing problems are serious. The most important thing you can do if you think you have a hearing problem is to go and see a hearing professional or your GP. Your own doctor may refer you to an Audiologist.

If you have a hearing loss that would benefit from help, the best recommendation is to act upon it sooner rather than later. Healthy Hearing can help you find the right solution.

Book an appointment today 

What happens next?

If Hearing aids are found to be the solution,  you will generally see your Audiologist for a fitting within a few weeks. Sometimes you may have hearing aids fitted on the same day but this will be very rare.

During your fitting your hearing professional will ensure the instruments fit properly and are comfortable. Your hearing instruments are programmed for your hearing loss. We will set them to an appropriate volume level and tune to work optimally in your most common listening environments

You learn about your hearing instruments, including how to use, insert, remove, and care for them, and how to change the batteries.

You will have at least one follow up appointment. This usually takes place after a week or so after wearing your new hearing instruments. In many cases clients need several follow up appointments, during which time fine tuning adjustments are carried out on the sound or physical adjustments are made to help the fit and comfort.

Very occasionally clients have an adverse reaction to a particular system. In such cases we are very happy to swap to a different solution after a short period. It’s part of the service we provide.